RETURN POLICY
Return Policy for New Teck
At New Teck, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to assist you.
Return Policy Overview
We offer a 14-day return policy, which means you can request a return within 14 days of receiving your item.
Eligibility for Returns
To qualify for a return, the item must be:
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Unused and unopened
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In the same condition as received
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In its original packaging
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Free from damage or tampering
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Accompanied by a receipt or proof of purchase
Initiating a Return
To start a return request, please contact us at:
Email: newtecknp@gmail.com
WhatsApp: +92 3315818333
Once your return request is approved, we will provide you with return instructions.
Please note: Items returned without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon delivery.
If the product is damaged, leaked, defective, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
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Opened or used products
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Personal care items (for hygiene reasons)
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Products purchased on sale or discount
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Gift cards
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Custom or special-order items
If you are unsure whether your item is eligible, feel free to contact us.
Exchanges
If you want to exchange an item, first request a return.
Once your return is approved and processed, you can place a new order for the desired product.
Refund Process
After your return is received and inspected, we will notify you about your refund status.
If approved, the refund will be issued to your original payment method within 10 business days.
Please keep in mind that banks or credit card companies may take additional time to post the refund.
If 15 business days have passed since your refund approval and you still haven’t received it, contact us at:
Contact Us
For any return-related questions, feel free to reach out anytime:
Email: newtecknp@gmail.com
WhatsApp: +92 3315818333