FAQs

Frequently Asked Questions (FAQs)

Welcome to our FAQs page. Here you’ll find answers to the most common questions about shopping at New Teck.

1. What products do you offer?

We offer natural products including:

  • Herbal Shampoos

  • Natural Hair Oils

  • Majoon

  • Other health & personal care items

2. How can I place an order?

Select your product, add to cart, and proceed to checkout.
Fill in your details and complete payment. That’s it.

3. What payment methods do you accept?

We accept:

  • Debit/Credit Cards

  • Bank Transfer

  • Cash on Delivery 

4. Do you offer free shipping?

Yes, we offer free shipping on orders above 3,000 PKR.
Below this amount, normal shipping charges may be apply.

5. How long does delivery take?

Processing time: 1–2 working days
Delivery time: 3–7 working days, depending on your city.

6. How can I track my order?

Once your order is shipped, a tracking number will be sent to you via email or SMS.

7. What is your return policy?

Our complete return rules and conditions are available on the Return Policy page.
Please read that page for full details.

8. What if my order arrives damaged or incorrect?

If your order is damaged or incorrect, contact us immediately.
We’ll guide you according to the steps written in the Return Policy.

9. Are your products safe to use?

Yes, all New Teck products are made with natural ingredients and are safe for regular use.
However, results may vary from person to person.

10. How can I contact customer support?

You can reach us anytime through:

Email: newtecknp@gmail.com
WhatsApp: +92 3315818333